Refund and Return Policy

1. Final Sale

We do not accept returns or exchanges for preference, change of mind, incorrect customer selection or a customer-created duplicate order after the order enters fulfillment. You may request cancellation before dispatch, but we cannot guarantee stopping a processed order. Final sale does not eliminate a remedy for legally refundable unshipped merchandise, RAW Roots error, an incorrect or missing Product, covered damage, breach of written warranty or another mandatory right.

2. Eligible Claims

Eligible claims include: RAW Roots cancellation before shipment, including a cancellation because of a change in law under Section 5 of the Terms of Service and the cancellation of a prepaid order, pre-order or paid drop reservation that has not shipped; an incorrect Product or missing quantity reported within seven calendar days after delivery; packaging or seal damage compromising integrity reported with photographs within seven calendar days; a package not delivered within 21 days after shipment; a legally protected pre-shipment delay; or a recall, written warranty or mandatory legal right.

3. Normally Ineligible

Normally ineligible claims include an opened pack or broken seal; a used, soaked, planted, germinated, altered or transferred Product; germination, cultivation, yield, potency, sex, phenotype or subjective preference absent an applicable written warranty; damage after delivery from storage, humidity, temperature, handling or third parties; a customer-provided incorrect address; or theft after correct delivery, without limiting reasonable assistance or mandatory rights.

4. How to Submit a Claim

Email info@growrawroots.com with the subject “Order [NUMBER] Claim.” Include the order number, order email, a specific description and your preferred resolution. When relevant, attach clear photographs of the outer package, label, packing slip, sealed pack front and back, and observed damage. Do not email full payment-card information or identity documents. Do not return merchandise without written authorization and an RMA number. Our target initial response is within three business days.

5. Remedies and Refunds

For an approved claim, we may complete a shortage, replace with the same Product subject to inventory, offer an equivalent with your consent, or refund the original payment method. We will not substitute store credit when law requires a refund. RAW Roots pays return shipping for its own error or covered damage. Wait for written instructions before returning or destroying anything. We will issue an approved refund without undue delay and within the applicable legal period; your bank may require additional posting time.

When we cancel unshipped merchandise, including under Section 5 of the Terms of Service, the refund covers the amount paid for the canceled merchandise and the related shipping and taxes. If only part of an order is canceled, the refund covers that part.

Refunds are issued to the original payment method, as follows:

• Card or wallet payments are refunded through the payment processor that took the payment, to the same card or wallet. When the refund appears on your statement depends on your card issuer or bank.
• Bank transfers are refunded by bank transfer to the account from which the payment was sent, after we verify the account details. If the payment came from an account held by someone other than the buyer, the refund is made to that same originating account unless law requires otherwise.
• Digital-asset payments are refunded in USDC for the U.S. dollar amount recorded at the time of payment, sent to the wallet the payment came from or to another wallet you verify in writing.

Bank-transfer and digital-asset refunds are processed manually by our team and are not instantaneous. We are not responsible for network, bank or conversion fees charged by third parties, for changes in the market value of a digital asset, or for loss caused by incorrect payment details you provide. If the original payment method can no longer receive a refund, we will contact you to arrange another method after verifying your identity. We will never ask you for a card PIN, an online-banking password, a wallet private key or a recovery phrase.

6. Chargebacks

Please contact us before initiating a chargeback so we can attempt a prompt resolution. This request does not restrict your right to dispute a charge with the issuer. We may provide accurate order, acceptance, delivery and communication records in an investigation.

7. Returns Contact

Breedtech LLC d/b/a RAW Roots
Email: info@growrawroots.com
Website: https://growrawroots.com
Legal and mailing address: 20855 NE 16th Avenue Suite C-30, Miami, FL 33179